Privacy Policy

Who we are

Second Shift Team is a brand of Barthelemy Holdings, Inc., 505 Ellicott St, Suite A327, Buffalo, NY 14203 ("we", "us"). We place trained AI team members, such as Poppy, our AI Intake Coordinator, in small businesses. This policy covers our website and the calls, texts and bookings our AI team members handle.

What we collect

• What you give us: your name, business name, phone number, email address, and anything you write or say to us.
• Calls: when you call a number answered by one of our AI team members, the call is recorded and transcribed. We keep the recording, the transcript, your phone number and a short summary.
• Texts: your phone number, the messages you send and receive, and whether you opted out.
• Bookings: the appointment time, the service, and the contact details you give for it.
• Website: standard server logs, such as IP address and browser type, kept by our host.

How we use it

• To answer your call or text, book or change your appointment, and send confirmations and reminders you asked for.
• To hand your request to a person on the business's team when you ask for one or when the AI cannot help.
• To check and improve the quality of our AI team members' work.
• To respond to you about Second Shift Team if you contacted us about our services.

When an AI team member works for a client business, we process your information on that business's behalf and only to provide its service to you.

Text messages

We send texts only to people who contacted the business or asked to be texted, such as appointment confirmations, reminders and replies to your messages. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We share mobile information only with the service providers that deliver our messages.

Google user data

If a business connects a Google account, we use Google Calendar to check open times and to create, change or delete the appointments our AI team member books. We use Gmail only to send confirmation and report emails. We do not read, store or analyze the contents of the inbox.

Second Shift Team's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We do not use Google user data for advertising, we do not sell it, and we do not use it to train AI models.

Who we share it with

We do not sell your personal information. We share it only with the service providers that run our service, under their own privacy and security terms: Twilio (phone and text), Vapi (voice), Anthropic (AI language model), Airtable (records), Google (calendar and email), Railway and Vercel (hosting). We also share it with the business you contacted, and when the law requires it.

How long we keep it

Call recordings are kept for 90 days unless the business asks for a different period. Other records are kept while the business uses our service and then deleted or returned on request. Opt-out records are kept so we keep honoring your STOP.

Your choices

You can ask us to see, correct or delete your information by emailing hello@secondshiftteam.com. Reply STOP to any text to stop texts. Our service is not meant for children under 13, and we do not knowingly collect their information.

Security

We use access controls, encrypted connections and secret keys stored on the server, never in the voice or text layer. No system is perfectly secure, so tell us right away if you think your information was exposed.

Changes

If we change this policy, we will update the date at the top of this page.