Your phone rings after you close. Nobody picks up. So we place a trained AI team member who answers every call, day and night, and books the work right to your calendar.
The shop is dark. Your crew is home. So the call goes to voicemail, but the caller doesn't leave a message. They just dial the next shop on the list, and that shop gets the job.
You never even see it. No name. No number. That's the call we fix.
Missed call
Saturday · 8:47 PM
No voicemail left
8:47
Saturday
Hire by role
Meet the roster.
Each team member is trained for one job. Pick the job that eats your week. We place them one role at a time, and you can add more as you grow.
She picks up in under 60 seconds, day or night. She asks your questions. Then she books the work, or gets your on-call tech for a real emergency.
Poppy is the first voice your customers hear. She's warm on the phone and sharp with the details. A missed call bugs her, so she makes sure you don't have any.
You could hire a person, pay a service, buy an app or let it ring. But only one of them is trained on your shop, set up for you and checked by a human each week.
Second Shift Team compared with four other ways to cover your phone
Feature
Second Shift Team
Human front desk
Answering service
AI receptionist app
Voicemail
Answers 24/7
Yes
No
Yes
Yes
No
Books to your calendar
Yes
Yes
No
Yes
No
Uses your questions
Yes
Yes
No
Only if you set it up
No
Someone checks the calls weekly
Yes
No
No
No
No
No hiring or turnover
Yes
No
Yes
Yes
Yes
Set up for you
Yes
No
Yes
No
No
A human front desk covers about 40 of the 168 hours in a week.
Apps sell you software. Services sell you people. We place a trained AI hire, then we manage her the way a staffing firm manages its people.
Hiring standards
The rules she works by.
AI on your phone can feel risky. That's fair. So every team member we place follows these rules, and you read them before she starts.
Says she's AI when asked
Knows when to say call 911
Never asks for SSN or birth date
Hands angry or complex calls to a human with the full transcript
Never gives legal or medical advice
You approve everything before she goes live
Your next hire
Your phone will ring tonight. Let's make sure someone picks up.
Book a 15 minute call. We'll talk about your shop and where your week goes. Pick the role that fits, and their two weeks of training start right after.
